HOW DO I PLACE AN ONLINE ORDER?
AFTER FILLING YOUR SHOPPING CART WITH YOUR ITEMS, PROCEED TO CHECKOUT SELECT SHIPPING OPTIONS AND SECURELY ENTER YOUR PAYMENT INFORMATION.
WHAT METHOD OF PAYMENT DO YOU ACCEPT?
WE ACCEPT MASTERCARD, VISA, DISCOVER AMERICAN EXPRESS, PAYPAL, MASCAA GIFT CARDS.
HOW DO I KNOW MY CARD IS SECURE ON THIS SITE?
WE USE A STATE –OF-THE-ART BIT ENCRYPTION TECHNOLOGY TO PROTECT YOUR CREDIT CARD/PERSONAL INFORMATION EVERY PURCHASE YOU MAKE WITH US WILL BE 100% SAFE AND SECURE.
PRIVACY POLICY
PROTECTING YOUR PRIVACY IS MASCAA UTMOST IMPORTANCE WE WILL NEVER GIVE OR SELL YOUR INFORMATION TO ANY THIRD PARTY .
WE COLLECT YOUR INFORMATION WHEN YOU PROVIDE IT TO US AS YOU PLACE YOUR ORDER. YOUR INFORMATION IS USE TO PROCESS AND KEEP TRACK OF YOUR ORDER
COOKIES
MOST E-COMMERCE WEBSITES,WE USE COOKIES ,OUR COOKIES DON’T STORE ANY PERSONAL INFORMATION,BUT THEY DO ALLOW US TO DO THINGS LIKE KEEP ITEMS IN YOUR SHOPPING CART DURING YOUR VISIT AND ASSIST YOU WITH A FRIENDLY USER EXPERIENCE.
UNDER 16
IF YOU ARE UNDER THE AGE OF 16 YOU ARE NOT PERMITTED TO SUBMIT ANY PERSONAL INFORMATION TO MASCAA.
HOW CAN I TRACK MY ORDER?
YOU WILL RECEIVE AN EMAIL CONFIRMATION IMMEDIATELY AFTER PLACING YOUR ORDER, ONCE YOUR ORDER IS SHIPPED THE SHIPMENT CONFIRMATION EMAIL WILL PROVIDE YOU WITH A TRACKING NUMBER.
YOU MAY ALSO LOG INTO YOUR ACCOUNT AND VIEW YOUR ORDER STATUS.
WHAT ITEMS ARE NON-RETURNABLE?
ALL PERSONALIZE/CUSTOMIZED ,GIFT CARDS AND CLEARANCE MERCHANDISE MAY NOT BE RETURNED FOR REFUND OR EXCHANGES.
RETURN AND EXCHANGE POLICY
YES WE AT MASCAA WANT YOU TO BE 100% HAPPY WITH YOUR ORDER ITEMS THAT ARE NOT PERSONALIZED MAY BE RETURNED FOR EXCHANGED OR REFUND WITHIN 30 DAYS OF PURCHASE. PLEASE NOTE SHIPPING AND HANDLING IS NOT REFUNDABLE.
PLEASE BE ADVISED -IF NON-RETURNABLE MERCHANDISE IS SENT BACK TO US,WE WILL NEED TO CHARGE YOUR ORIGINAL PAYMENT METHOD TO RESHIP YOUR ITEM(S) BACK TO YOU.
WHAT IF THERE IS SOMETHING WRONG WITH MY ORDER?
IF YOU RECEIVE DAMAGE/DEFECTIVE MERCHANDISE OR THE WRONG ITEM,PLEASE CONTACT US AT MASCAA.COM OR CALL US TOLL FREE AT 1888-609-3373 MONDAY THROUGH FRIDAY 10 am-5pm EST.
RETURNS AND EXCHANGES MAY BE MAILED TO
MASCAA P.O BOX 960202 INWOOD NEW YORK 11096
PLEASE BE SURE TO FILL OUT THE RETURN AND EXCHANGE FORM. PLEASE COMPLETE RETURN /EXCHANGE FORM ACCURATELY TO AVOID DELAYS.
PLEASE BE INFORMED THAT THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING FEES, WE ADVISE YOU TO USE AN APPROPRIATE SHIPPING SERVICE WITH TRACKING /INSURANCE FOR YOUR PROTECTION. MASCAA IS NOT RESPONSIBLE FOR RETURNS /EXCHANGES LOST DURING SHIPPING.
RETURNS FOR REFUND
EXCHANGES
INTERNATIONAL EXCHANGE
DEFECTIVE OR INCORRECT MERCHANDISE
NON-RETURNABLE MERCHANDISE
DO YOU OFFER WHOLESALE?
YES WE OFFER A WIDE SELECTION OF QUALITY CUSTOM DESIGNS TO QUALIFIED WHOLESALE CUSTOMERS EMAIL US FOR MORE INFORMATION.
IF I CANNOT FIND AN ITEM HOW DO I CONTACT CUSTOMER SERVICE?
PLEASE CONTACT OUR CUSTOMER SERVICE AT 1-888-609-337
OUR MAILING ADDRESS IS MASCAA INWOOD NEW YORK 11096
PLEASE NOTE MASCAA IS AN ONLINE STORE ONLY WE DO NOT PROVIDE
IN-STORE SHOPPING, ALL OUR ORDER MUST BE PLACED THROUGH OUR E-COMMERCE STORE AND WILL SHIPPED TO YOUR ADDRESS.
IF FOR ANY REASON YOU HAVE ANY QUESTION REGARDING YOUR ORDER OR PRODUCT YOU HAVE PURCHASED FROM US, PLEASE DO NOT HESITATE TO EMAIL US AT INFO@MASCAA.COM OR YOU CAN ALSO USE OUR CONTACT INFORMATION FORM TO GET IN TOUCH WITH US.